Worked Example — Events and Venues
Scoping Overnight Turnarounds for an Olympic Park Event Venue
This is a worked example rather than a report on a named client. It covers a mid-size function and exhibition venue in the Sydney Olympic Park precinct, a few minutes from our Newington NSW 2127 crew base — about 3,200 square metres of hall and concourse, six public amenity blocks, four corporate suites, two bar and catering points and a back-of-house corridor network. The problem such venues face is one most operators would love to have: more bookings offered than the turnaround can physically absorb. No client outcome is claimed.
Diagnosis: a roster where a plan should have been
The incumbent contractor is usually not underperforming on any given night. It is applying a weekly roster to a workload that varies by a factor of five between a quiet Tuesday and a Saturday night at capacity. An audit typically finds:
- The same four-person crew rostered whether the event has 300 or 2,800 attendees
- No run order, so crews start at whichever end of the building they park nearest, and amenities — the thing hirers actually complain about — get finished last
- Machine equipment brought in on the night, costing up to ninety minutes in access and setup on every turnaround
- No pre-booked dock or gate access, so on event weekends the crew queues with everyone else
- Sticky residue on concourse hard floors treated with a mop, which spreads it, rather than a scrubber, which removes it
How we rebuild it
- Every event scoped backwards from doors-open, with a committed crew size confirmed in writing per booking instead of per week
- A fixed run order: amenity blocks and concourse first, then hall floor and seating, then bars and catering points, then corporate suites and back-of-house
- Machine scrubbers and equipment staged on site before each event rather than transported in through a crowd
- Dock allocation, gate access and parking pre-booked with venue management at the time the event was confirmed
- Waste separated by stream with volumes logged, so the venue's own sustainability reporting stopped relying on estimates
- Police-checked crews, venue-specific inductions completed in advance, $20M public liability certificates lodged with venue management
What the venue gets in writing
A per-event scope worked backwards from the doors-open deadline, with the crew size committed in writing for each booking and the price approved as a fixed figure before anyone is rostered. A fixed run order that puts amenity blocks and concourse first. Equipment staged on site in advance, and dock, gate and parking allocation pre-booked at the time the event is confirmed. Waste separated by stream with volumes logged, so sustainability reporting stops relying on estimates. Crews are police-checked and venue-inducted ahead of the night, with $20 million public liability certificates lodged with venue management.
Questions about this scope
What kind of venue does this cover?
A mid-size function and exhibition venue in the Sydney Olympic Park precinct, minutes from Newington 2127 — about 3,200 square metres of hall and concourse, six public amenity blocks, four corporate suites, two bar and catering points and a back-of-house corridor network.
What usually goes wrong?
A venue wins back-to-back bookings it cannot physically turn around, because the incumbent contractor rosters a fixed crew regardless of the event. A Saturday night concert followed by a Sunday morning expo then means doors opening with amenities half-reset and sticky concourse floors.
What does the rebuilt program look like?
Every event is scoped backwards from the doors-open deadline, with a crew size committed in writing per booking rather than per week. Equipment is staged on site before each event, access and dock windows are pre-booked with venue management, and the run order puts amenities and concourse first.
How is it priced?
Per event, off a $42 to $52 per hour crew basis with machine equipment itemised, approved as a fixed figure before anyone is rostered. Sizing the crew to the actual event costs more on a big night than a flat weekly roster does — that figure is agreed in advance rather than appearing on an invoice afterwards.
What does the venue actually receive?
A per-event scope worked backwards from doors-open with a committed crew size in writing, a fixed run order, equipment staged on site in advance, pre-booked dock and gate access, and waste separated by stream with volumes logged for the venue's own sustainability reporting. Crews are police-checked and venue-inducted in advance, with $20 million public liability certificates lodged with venue management.
Turning around a venue on a deadline?
The full service spec is on our stadium and event cleaning Newington page, with pricing on the cost guide and rates page. Venues also use our fitness facility cleaning and administration office cleaning. For a different kind of site read the Holker Street business park worked example, or browse the worked examples index. Precinct coverage detail is on commercial cleaning Sydney Olympic Park. Pro Clean Corp is servicing Newington 2127 and surrounds from our head office at 77 Garfield Street, Wentworthville NSW 2145.
Turning down bookings you could be taking? Let's fix the turnaround.
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